Return Policy
Return Policy
Important Information
- Return requests must be submitted within 30 days after delivery.
- Damage or incorrect-item claims must be reported within 7 days after delivery.
- Return support email: service@aurialia.com
Return Window
Eligible return requests may be submitted within 30 days after delivery. Items must be unused, in original condition, and returned with original packaging and included accessories.
How To Start A Return
Email service@aurialia.com with your order number, item name, return reason, and photos if relevant. Please wait for return instructions before sending any item back.
Items That May Not Be Accepted
Used items, items damaged by misuse, missing-packaging items, final-sale items, gift cards, and items returned without approval may not be accepted.
Damaged Or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and packaging. We will review the issue and provide a suitable resolution when approved.
Refunds
After an approved return is received and inspected, refunds are issued to the original payment method. Processing time may vary by bank or payment provider.
Return Shipping
Unless the return is caused by our error or an approved product issue, customers are responsible for return shipping costs.