Contact Us

Contact Us

Important Information

  • Store operator: Xi'an Zhongzheng Online Technology Co., Ltd.
  • Official support email: service@aurialia.com
  • Please include your order number for order-related questions.

Store operator: Xi'an Zhongzheng Online Technology Co., Ltd.

Email Support

For order questions, product support, shipping updates, return requests, or privacy requests, contact service@aurialia.com.

What To Include

To help us respond faster, include your order number, the email used at checkout, the product name, and clear photos if your message is about damage, defects, or missing parts.

Response Time

We aim to reply within 1 to 3 business days. Response times may be longer during weekends, holidays, or high-volume periods.