FAQ

FAQ

Important Information

  • For order help, email service@aurialia.com.
  • Please include your order number when contacting support.

Orders

Can I change my order?
Email service@aurialia.com as soon as possible. If the order has not entered fulfillment, we will do our best to help.

Will I receive confirmation?
Yes. An order confirmation is sent to the email address used at checkout.

Products

Are the lamps for indoor use?
Yes, our decorative lamps are intended for indoor use. Please follow the care and safety notes on the product page.

Will the color look exactly like the photos?
Color, glow, and finish may vary slightly because of screen settings, room lighting, and production batches.

Shipping And Support

How do I track my order?
Tracking details are emailed when available.

What if my item arrives damaged?
Contact service@aurialia.com within 7 days of delivery with your order number and clear photos of the item and packaging.